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    Bosch Privacy Policy – Highlights

    If you are a consumer in Canada, this Privacy Policy explains how Robert Bosch Tool Corporation ("Bosch" or "We") collects, uses, processes, discloses, and retains your personal information, personal data, and personally identifiable information when you visit our websites, mobile applications, and any other applications, products, or services (collectively, the "Services") that display this Privacy Policy.

    By accessing and/or using the website/application or the Services, you consent to the uses and disclosure of your personal information in accordance with this Privacy Policy.

    Robert Bosch Tool Corporation acts as a controller of your personal information. We determine how and why personal information can be used and provides the specific Service.

    Any comments, complaints, or questions regarding the processing of your personal information may be emailed to OptOut.PTNA@us.bosch.com or mailed to the Privacy Policy Administrator 38000 Hills Tech Drive, Farmington Hills, Michigan 48331.

    You can obtain more information about how we collect, use, disclose and safeguard your personal information by reviewing our full Privacy Policy below.


    BOSCHLINK WEBSITE PRIVACY POLICY

    Privacy Policy of Robert Bosch Tool Corporation


    Introduction

    Bosch thanks you for your interest in our company, products, and/or services. We are dedicated to protecting your personal information and putting you in control of how we collect and process your personal information.

    Scope

    This Privacy Policy covers our processing of personal information, personally identifiable information, and personal data (for simplicity, referred to as personal information), as required by Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable substantially similar provincial legislation.

    Personal Information Purpose(s), Collection and Third-Party Communication(s)

    Bosch collects the personal information described below. If any additional personal information is collected by Bosch, we will provide any required notice(s), and where applicable obtain any required consent(s), in accordance with applicable laws.

    Information You Create or Directly Provide to Us

    • Profile Information: We collect personal information when you create, access, or maintain an account. The personal information collected includes your name, email address, phone number, mailing address, employment information, and account login credentials. Personal information collected from you is used for the purposes of order processing and fulfillment, account registration and management, marketing and promotional communications, customer support and service delivery, and responding to inquiries and requests. We disclose this information to contracted service providers performing work on our behalf such as hosting and IT infrastructure providers, marketing and email service providers, customer support, communication providers, and analytics and website performance providers.
    • Communication and Customer Support: We collect personal information when you request information from us, contact our customer service team, or sign up for email newsletters or marketing communications. The personal information collected includes your name, email address, phone number, mailing address, account credentials, and records of your communications with us, such as customer service inquiries and call recordings. Personal information collected from you is used for the purposes of account registration and management, providing customer support and responding to inquiries, sending service-related communications, such as confirmations and updates, marketing and promotional communications, fulfilling or meeting the reason you provided the information, dispute resolution and recordkeeping, internal business operations and improving our services, security, fraud prevention, and abuse detection. We disclose this data to contracted service providers performing work on our behalf such as hosting and IT infrastructure providers, customer support, communication providers, marketing and email service providers and analytics and website performance providers.
    • Transaction Information: We collect personal information when you make purchases through our website. The personal information we collect may include details about the products or services you purchase, order and transaction details, delivery and shipping information, billing information, and limited payment-related information such as payment method and transaction status. We do not collect or store full credit or debit card numbers. Personal information collected from you is used for the purposes of processing and completing transactions, maintaining records of purchases and understanding customer preferences and purchasing patterns, fulfilling and delivering products and services, sending transactional communications, such as order confirmations, shipping updates, and receipts, processing payments and preventing fraudulent transactions, providing customer support related to orders, maintaining records and resolving disputes Payments are processed by our third-party payment processor, Adyen. Payment information is provided directly to Adyen and is subject to their privacy practices. We disclose this information to contracted service providers performing work on our behalf such as payment processors, customer support, communication providers, fraud prevention providers, shipping, logistics, and fulfillment providers, hosting and IT infrastructure providers, and analytics and website performance providers.

    Information We Collect Indirectly as You Use Our Services

    • Device and Network Information: When accessing our Services, we collect personal information about your device. This may also include when you interact with our chat feature. The personal information collected includes [device's hardware model, browser type, IP address, operating system version, language settings, unique device identifiers, advertising identifiers, serial numbers, device motion data, screen resolution, usage and traffic data, how your device interacts with the Services, network information, and mobile network data]. Personal information collected from you is used for the purposes of technical administration of Bosch and Bosch affiliate websites, maintaining the safety, security, and integrity of our websites, products and Services, databases and other technology assets, analyzing performance and improving functionality, and business operations. We disclose this information to contracted service providers performing work on our behalf such as hosting and IT infrastructure providers, security and fraud prevention providers, and marketing and analytics providers.
    • Location Information: We collect personal information about your approximate location information based on your device permissions. This personal information is used for the purpose of providing advertisements based on your location, provide location-based services, and improve functionality. We disclose this personal information to contracted service providers performing work on our behalf such as hosting and IT infrastructure providers, security and fraud prevention providers, and marketing and analytics providers.
    • Usage Information: We collect personal information about your activity on our website through log files, cookies, web beacons, and other tracking technologies. The personal information collected includes access dates and times, pages or screens viewed, duration you spent on a page or screen, route by which you access our Services, searches you conduct within the Services, information about activity on a page. Other system activity, your use of any external links within our Services, information about your interaction with our emails, your Internet Service Provider, Mobile Advertising ID, media access control (MAC) address, and identifiers associated with the browser cookies, web beacons, and similar technology we deploy on our Services. See Cookie Section below. This information is used for the purposes of analytics and performance measurement, improving our Services and user experience, security and fraud prevention, and supporting marketing and advertising activities. We disclose this information to contracted service providers performing work on our behalf such as analytics providers, marketing and advertising partners, and hosting and IT providers.

    In addition to the purposes listed above, personal information collected may be used for:

    • Compliance with legal and/or regulatory requirements.
    • Evaluating or conducting a merger, sale of assets, consolidation or restructuring, financing or acquisition of all or a portion of any Bosch business, asset or opportunity by, with or into another business, entity or company.
    • Technical administration and maintaining the safety, security, and integrity of our websites, products and services, databases and other technology assets, and business.

    Sensitive Personal Information

    We do not collect sensitive personal information. Payment information is processed directly by our third-party payment processor, Adyen, and we do not collect or store full credit or debit card numbers.

    Consent

    By using the Services, you are consenting to the collection and use of your personal information as described in this Privacy Policy. If you do not consent, do not continue to use this website/application. When using personal information for a new purpose not disclosed in this Privacy Policy, we will obtain consent.
    Separate, explicit consent will be obtained prior to the processing of (1) your sensitive personal information, or (2) your personal information is used in a way not reasonably expected, or (3) the processing creates a risk of significant harm to you.

    Retention of Personal Information

    We will retain your personal information to accomplish the purpose(s) for which it was collected and to comply with legal obligations.
    We will not retain your personal information in an identifiable form when the purpose(s) for collection have been accomplished and there are no business or legal requirements for retaining your personal information. Your personal information will be destroyed, deleted, de-identified, and/or removed from our systems.

    Storage of Personal Information

    Your personal information will be stored in United States and Germany and accessible to Bosch affiliates and Bosch contracted service providers performing work on our behalf.

    Use of Links to Affiliated and External Sites

    The website/application may contain links to other websites. Your use of these websites is not covered by our Privacy Policy. You are encouraged to review the privacy policy(s) of the linked websites for more information about their privacy practices and your privacy rights.

    Use of Cookies, Analytics, and Other Similar Technologies

    We distinguish between cookies and similar technologies that are required for your convenience and those that are not. Bosch makes it possible to control the use of cookies and other similar technologies that are not technically required.

    We use the following third-party services:

    • Google Analytics: To track website performance and user engagement.
    • Optimizely: Supports A/B testing and website optimization by measuring how users engage with different versions of website content or features.
    • Facebook Plugin: To create a direct connection to Facebook which provides information on your activity. If you do not want any data transfer to take place between us and the social networks, do not log in via the social registration services.
    • LinkedIn Plugin: To create a direct connection to LinkedIn which provides information on your activity. If you do not want any data transfer to take place between us and the social networks, do not log in via the social registration services.
    • X (formerly Twitter) Plugin: When you use the X content, such as an embedded timeline or X buttons, X may receive log data containing data of the website you visited. If you do not want any data transfer to take place between us and the social networks, do not log in via the social registration services.
    • Instagram Plugin: To create a direct connection to Instagram which provides information on your activity. If you do not want any data transfer to take place between us and the social networks, do not log in via the social registration services.
    • YouTube: To create a connection to YouTube allowing video and audio files to be transmitted and played back. If you do not want any data transfer to take place between us and YouTube, do not use YouTube content on the website.

    Cookies for your convenience are typically deleted at the end of your browsing session (when you close your browser), but retention may vary depending on your browser settings. Cookies and similar technologies provided by third parties will be retained until the provider's designated expiration date. You can opt out of third-party cookies by adjusting your browser settings or using tools provided by the third parties. You can opt-out and manage your preferences at any time through "Privacy Settings"

    Security

    Bosch takes commercially reasonable efforts to ensure that your personal information collected by Bosch through this website/application is protected against tampering, loss, destruction, access by unauthorized persons or unauthorized disclosure. Bosch security measures are being continuously improved in accordance with the state of technological developments; however, absolute protection is not possible.

    International Data Transfer

    Bosch may also transfer your personal information to a third party(s) outside the country of origin, this includes without limitation United States and Germany. Accordingly, your personal information may be accessible to courts, law enforcement and national authorities in countries other than the country in which you reside. You can obtain information about Bosch's policies and practices with respect to foreign service providers (including affiliates), or ask questions about the collection, use, disclosure or storage of personal information by such service providers, by contacting our Privacy Policy Administrator as described below.

    International Transfer within Bosch

    When processing your personal information, we may transfer your personal information to our parent company, Robert Bosch GmbH located in Germany, or to any other Bosch affiliates throughout the world. Accordingly, your personal information may be accessible to courts, law enforcement and national authorities in countries other than the country in which you reside.

    Children's Privacy

    Bosch does not knowingly collect or use any personal information from online visitors under the age of 16. Bosch does not knowingly allow visitors under the age of 16 to participate in any promotions or contests made available from time to time.

    Your Rights

    Individuals located in Canada have certain rights pursuant to Canadian Privacy Laws. Subject to certain exceptions and limitations, and depending upon the jurisdiction where you reside, such rights may include:

    Right to access - to be informed of the existence, use, and disclosure of your personal information and shall be given access to your personal information. When you successfully demonstrate inaccuracy or incompleteness of your personal information, we will correct, delete, or amend as appropriate.

    Right to data portability - to request your personal information be provided to you in written and intelligible transcript. If not feasible, your personal information will be provided in structured, commonly used technological format. At your request, the personal information to any third party authorized to collect such data. If you are handicapped, reasonable accommodation will be provided on request.

    Right to cease dissemination and de-indexing - to request we end distribution of your personal information or deactivate hyperlink(s) that provide access to your personal information.

    Right not to be subject to automated decision-making - you will be notified of decisions made exclusively by automated processing of your personal information. Upon your request we will inform you of (1) the personal information used to render the decision, (2) the reasons and the principal factors and parameters that led to the decision, and (3) the right to have the personal information used to render the decision corrected. You have the option to request a review of the decision.

    Right to withdraw your consent - to the collection, use or disclosure of your personal information.

    Right to challenge - you have the right to address a challenge concerning compliance with Canadian privacy law to the contact method listed in the Section How to Exercise Your Rights.

    How to Exercise Your Rights

    We will not discriminate against you for exercising any of your rights. If you choose to exercise your rights, send an email to: Optout.PTNA@us.bosch.com

    To assist Bosch to process your request, the following information is required: your full name, phone number, address, and include any additional information about your previous contact with Bosch (e.g. contact point with Bosch, screenshots, reference to a specific product/newsletter) may help expedite the request. We can only respond if we can verify your identity or authority to make the request.

    Response Timing and Format

    We respond to all verifiable consumer requests within thirty (30) days or sooner when required by law. In some cases, more time may be needed to provide a response. We will inform you of the reason and extension period in writing. If we cannot comply with a request, a written response explaining the reasons will be provided.
    We do not charge a fee to process or respond to your verified consumer request, unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

    Filing a Complaint

    If you are dissatisfied with Bosch's response to an objection or challenge filed under you may file a complaint with the Office of the Privacy Commissioner of Canada. Depending upon the province where you live, you may also (or instead) have the right to file a complaint with the applicable provincial privacy commissioner/regulator.


    Controller Contact

    To obtain more information on our products or Services, you may submit your inquiry using one of the contact methods below:
    Email: boschlink@us.bosch.com
    Postal Address:
    Robert Bosch Tool Corporation
    1800 W Central Road
    Mt Prospect, IL 60056

    You may also contact as follows:
    Phone: 888.648.7278


    Data Protection Incident

    Please use the Data Protection Incident Reporting System to notify us of any data protection incidents.

    Changes to Privacy Policy

    Bosch reserves the right to revise this privacy policy as required. You should check our website frequently to see recent changes. Published revisions are effective immediately, unless we are required to provide direct notice or obtain your consent pursuant to applicable laws. The effective date of this privacy policy is 08/01/2026.
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